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In the event you would like to reschedule or cancel you flight reservation, here are a few important details to keep in mind.



Flight Rescheduling/Refund


  • At least 48-hours prior notice required to reschedule or refund any reservation.
  • With less than 48-hours prior notice, reservations are nonrefundable.
  • As a courtesy, iFLY may elect to reschedule such reservations, but shall do so at its sole discretion and may require the payment of an administrative fee.
  • Flight reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions.
  • Reservations rescheduled within 48-hours of original reservation date are no longer eligible for a refund.
  • Customers with repeated cancellations or no-shows may lose flight privileges.
  • iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.


Contact your local iFLY to reschedule your flight.


Large Groups and Events Rescheduling/Refund


  • The 48-hour refund policy only applies to groups and events of 5 or less flyers.
  • For reservations with 6 or more flyers booked, a 25% deposit is due at time of booking: final payment is due 14 days prior to event.
  • Reservations will automatically cancel if remaining balance payment is not received 7 days prior to the event; cancellation penalties will apply.
  • Deposit and final payments are refundable if cancelled at least 14 days prior to the event.
  • Cancellations within 14 days will forfeit the deposit.
  • Cancellations within 7 days will forfeit deposit and all other payments.
  • As a courtesy, iFLY may elect to reschedule such reservations, but shall do so at its sole discretion and may require the payment of an administrative fee.
  • Reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions.
  • Reservations rescheduled within 14 days of original reservation date forfeit the deposit.
  • Reservations rescheduled within 7 days of original reservation date forfeit the deposit and all other payments.
  • Customers with repeated cancellations or no-shows may lose flight privileges.
  • iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.


Contact your local iFLY to reschedule your flight.


Camps and Large Block Reservations Rescheduling/Refund


  • The 48-hour refund policy only applies to skydivers/experienced flyers for block reservations of less than 2 hours.
  • For reservations with 2 or more hours reserved, or consecutive reservations over a month or more, the cancellation policy is one week in advance for a refund.
  • Camp coaches should provide the final camp schedule to the tunnel coordinator one week before the camp begins.
  • All coaches and organizers are responsible for their booked time.
  • If a student cancels outside of the cancellation window, the coach will not receive a refund. It is recommended that coaches share the cancellation policy with their students when the time is booked.
  • As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
  • Reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions.
  • Reservations rescheduled within 7 days of original reservation date are no longer eligible for a refund.
  • Customers with repeated cancellations or no-shows may lose flight privileges.
  • iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.


Contact your local iFLY to reschedule your flight.


Click here for iFLY Reschedule/Refund Terms & Conditions.

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