In the event you would like to reschedule or cancel you flight reservation, here are a few important details to keep in mind.
Rescheduling/Refund
iFLY’s reservation system functions similarly to that of an airline. Upon making a reservation, we secure the spot for the designated individual, preventing its availability to other paying guests. To ensure an optimal experience for all our patrons, we have established the following rescheduling and refund policy:
- Guests must contact iFLY at least 48 hours before the reservation time in order to reschedule or refund the reservation.
- Without 48-hours’ notice, reservations are nonrefundable and cannot be rescheduled to a different date or time.
- Customers with repeated cancellations or no-shows may lose flight privileges.
- iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.
- Participants are required to arrive AT LEAST 20 MINUTES PRIOR TO RESERVATION TIME. Participants who arrive at, or late for their reservation time, may not be able to fly at their scheduled time and will not be eligible for a refund.
Groups and Events: The 48-hour refund policy only applies to reservations of 5 or less flyers.
- Reservation requests for 6 or more flyers may require a deposit to book
- The remaining balance must be paid no later than 7 days prior to the event
- Reservations that cancel prior to 7 days before the event date are eligible for a refund
- Cancellations within 7 days or less from the event will forfeit all payments made and are not eligible for a refund.
- iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.
Camps and Large Block Reservations Rescheduling/Refund: The 48-hour refund policy only applies to skydivers/experienced flyers for block reservations of less than 2 hours. For reservations with 2 or more hours reserved, or consecutive reservations over a month or more, the cancellation policy is 7-days in advance of the first flight for a refund.
- Camp coaches should provide the final camp schedule to the tunnel coordinator one week before the camp begins.
- Coaches are responsible for their booked time. If a student cancels outside of the cancellation window, the coach will not receive a refund.
- It is recommended that coaches share the cancellation policy with their students when the time is booked.
- Reservations rescheduled within 7 days of original reservation date are no longer eligible for a refund.
- Customers with repeated cancellations or no-shows may lose flight privileges.
- iFLY cannot be held responsible for missed reservations because of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.