Question 1

Can I buy iFLY as a gift for friends and family?

Accepted Answer

Absolutely! We offer the most amazing gift vouchers, and just for the holidays, we have three new packages to meet all your gifting needs for your friends and family! Want to give a gift card to let friends and family decide what to buy? We offer those too. Best of all, iFLY gift vouchers and gift cards never expire, so give the gift of flight today! All our gift options are found by clicking here. In a hurry? Order online and we’ll email your gift instantly.

Question 2

Is there a weight restriction?

Accepted Answer

In order to provide a safe experience for its customers and instructors, iFLY may not be able to accommodate flyers who weigh between 260-300 lbs and will not be able to accommodate flyers whose weight exceeds 300 lbs.

Upon check in for flight reservations, additional evaluation by local staff will be required to determine if flyers between 260-300 lbs can be accommodated and whether additional restrictions may apply.

High flights are available to add to the flight experience for flyers who weigh 260 lbs or less.

Contact your local iFLY for more information.

Question 3

Why are there weight restrictions?

Accepted Answer

Weight restrictions exists solely for the reason of safety and are by no means arbitrary. In fact, we want everyone to be able to enjoy indoor skydiving. However, in order to provide a safe experience for flyers and instructors, iFLY may not be able to accommodate flyers who weigh between 260-300 lbs. Upon check in for flight reservations, additional evaluation by local staff will be required to determine if the flyer can be accommodated and whether additional restrictions may apply. High flights are available to add to the flight experience for flyers who weigh 260 lbs or less. iFLY will not be able to accommodate any participant whose weight exceeds 300 lbs.

For additional information, contact your local iFLY.

Question 4

How tall do I need to be to fly?

Accepted Answer

Only iFLY Paramus has a height restriction! To fly at our Paramus location, flyers must be at least 40” tall.

Question 5

What is a High Flight?

Accepted Answer

With the purchase of the high flight, guests are able to fly higher and faster with their instructor than they would fly on their own and always receives rave reviews. The high flight occurs during one of the guest’s flights with notice from their instructor. For the safety of our guests and instructors, high flights are available to add as part of your flight experience for guests who weigh 260 lbs or less and may not be available to guests with other flight restrictions.

Question 6

Do I have to do the training session?

Accepted Answer

All first-time flyers are required to take the training class. You’ll get a lot of important and helpful information as well as some pre-flight practice of your flying position. If you’ve flown with us once within the last three months, you don’t have to do the training session again and can book a flight as a Return Flyer.

Question 7

Can I eat before I fly?

Accepted Answer

Yes, feel free to eat before your scheduled flight session. You won’t get any feeling of motion sickness, nausea, or dropping feeling in your stomach.

Question 8

Can I wear my glasses?

Accepted Answer

Yes. We have larger goggles that fit over eyeglasses.

Question 9

Will I need to take off my watch and jewelry?

Accepted Answer

Yes. You should remove any items that might flap around or become loose, such as earrings, necklaces, bracelets, watches, rings, and hair accessories. In addition, you should remove everything from your pockets. We do have lockers for your use, but we recommend that you leave anything valuable at home as we cannot be responsible for lost or stolen property.

Question 10

Can I do tricks and flips in the tunnel?

Accepted Answer

Our primary concern is for your safety in the flight chamber so the tricks or flips are done by experienced flyers only. Some flyers are able to do turns, move up and down, and forward and backward during their first flight. Be sure to ask your instructor how to advance your flight skills.

Question 11

Why do I need to wear a flight suit?

Accepted Answer

The instructors are trained to grasp the handles of your flight suit should you need spotting.

Question 12

What should I wear?

Accepted Answer

Please wear well-fitting, lace-up sneakers, or running shoes. Other shoes are not suitable. Wear casual clothes, preferably pants and a shirt without a collar. You won’t have to change out of these clothes—you'll put your flight suit on over your street clothes. Individuals with long hair should wear it braided and in a low bun.

Question 13

How long should I plan to be there?

Accepted Answer

The iFLY experience lasts approximately an hour and 45 minutes in total. This will cover your check-in time, the training session, your flight time, and time after your flight to remove gear and look at photos and video if interested. Save time by completing your waiver ahead of time.

Question 14

What time should I arrive?

Accepted Answer

If you have a reservation for any of the below locations, it is important that you arrive on time for your scheduled session. Your experience will begin promptly upon your arrival so please plan to arrive 20 minutes prior to your reservation so you have time to check-in. Atlanta, Austin, Baltimore, Calgary, Charlotte, Chicago-Lincoln Park, Chicago-Naperville, Chicago-Rosemont, Cincinnati, Dallas, Denver, Fort Lauderdale, Fort Worth, Houston-Memorial, Houston-Woodlands, Kansas City, King of Prussia, Loudoun County, Minneapolis, Montgomery County (Gaithersburg), Oklahoma City, Ontario, Orlando, Paramus, Phoenix, Portland, San Antonio, San Diego, Sacramento, SF Bay, Seattle, Tampa, and Westchester If you have a reservation at Hollywood or Oceanside, please arrive at your reservation time, no later than 15 minutes past your scheduled arrival time.

Question 15

Can I fly with my friends or family members?

Accepted Answer

We generally fly several people in each session. Your friends and family will be part of the same group, however you will fly one at a time in the flight chamber one-on-one with your instructor. Once you have gained more flight experience then you will be able to fly with others of the same skill level in the tunnel. If someone chooses to come to watch, he or she is welcome to accompany you through your experience and can watch from the observation area.

Question 16

How old do you have to be?

Accepted Answer

Flyers can be between the ages of 3 to 103. Children under 18 years of age need to have a parent or guardian sign their waiver.

Question 17

Who can fly?

Accepted Answer

We welcome flyers from 3 to 103. If you have reasonable health and fitness you can fly. But do check the criteria below before you book. We’ll do everything we can to help you fly because our goal is to deliver the dream of flight to everyone!

There are a few exceptions:

Flyers must be over 3 years of age or older.
Flyers who weigh between 260-300 lbs may not be able to fly. Additional evaluation by an iFLY staff member upon check in will be required to determine if the flyers can be accommodated and whether additional restrictions apply.
People who weigh over 300 lbs will not be able to fly.
Women who are pregnant should not fly.
Participants with a hard cast or hard prosthetic that cannot be removed are not permitted to fly.
People with current or prior head, neck, back or shoulder injury, heart condition, or any other condition that may impede their ability to take part in physical activity or increase the risk of injury, should not fly.
iFLY recommends people with prior shoulder dislocations DO NOT FLY!

If you have any concerns or questions about whether or not you can fly, contact your local iFLY. Everyone who plans to fly must complete a Flight Waiver, which contains further details.

Question 18

Is it hard to breathe?

Accepted Answer

Not at all. It is the same as if you stick your head out a car window while driving. All you feel is the wind in your face. Just breathe normally, either through your mouth or your nose.

Question 19

How long is a flight?

Accepted Answer

Each flight within the wind tunnel lasts 60 seconds. However, total flight length depends on the package that you choose. When jumping out of an airplane, the free fall portion lasts approx. 45 seconds. If you reserve a package that contains 2 flights, you will have 2 turns in the wind tunnel with an instructor lasting 60 seconds each. Some of our packages include double-length flights which lasts double the time at a reduced cost. The entire iFLY first-time flyer experience takes approx. 1 hour and 30 minutes from start to finish.

Question 20

Is it scary?

Accepted Answer

Generally, no. There’s no jumping, no falling, and no experience is needed. You simply float on a column of air. There is no sensation of falling or anything that would make you feel motion sickness.

Question 21

Is it safe?

Accepted Answer

Yes, your safety is our primary concern. Our unique design with its wall-to-wall air column, along with our certified and highly-trained instructors, allows you to safely enjoy your flight session. Your flight instructor is with you through your entire flight experience regardless of your level of experience.

Question 22

How should I style my hair?

Accepted Answer

Hairstyles must allow for a proper fitting helmet. We recommend that individuals with long hair secure their hair in a low, braided bun.

Question 23

Are there any flying tutorials?

Accepted Answer

Yes, there are. The International Bodyflight Association (IBA) has some excellent video tutorials. The IBA is the association that trains and accredits our instructors.

Question 24

How does it work?

Accepted Answer

A vertical wind tunnel has fans at the top to draw air through the flight chamber and then push it back down the sides through Return Air Towers. That leads to an inlet contractor that compresses & speeds up the air before it reenters the flight chamber. The result: a smooth column of air that enables you to fly.

Question 25

What is indoor skydiving?

Accepted Answer

Competitive indoor skydiving, also known as Bodyflight, shares many of the disciplines of competitive skydiving, such as formation skydiving and freestyle skydiving. Generally, athletes compete to successfully complete a certain number of maneuvers in an allotted amount of time. Athletes can compete as teams, working to complete maneuvers and grips, or as individuals. Each performance is recorded and judged by a panel of experts. If you’re interested, our instructors can help you improve your flying skills and take you to the next level of indoor skydiving. More Info

Question 26

What is a wind tunnel?

Accepted Answer

Very simply, a wind tunnel is a machine that moves a lot of air. A vertical wind tunnel, which is what we use at iFLY, moves air in a vertical column at speeds high enough to keep a person safely floating.

Question 27

What forms of payment are accepted?

Accepted Answer

Most iFLY locations are cashless. iFLY accepts all major credit cards.

Question 28

Can I reschedule or cancel my flight reservation or Voucher/Gift Card?

Accepted Answer

Flight reservations can be rescheduled or cancelled with at least a 48 hour notice. Large groups, events, camps, skydiver/experienced flyer reservations require additional notice to reschedule or refund. Gift cards and vouchers are not refundable except as required by law. To reschedule or cancel, please click here for more details on our refund/reschedule policy.

Question 29

Have questions about gift vouchers & cards?

Accepted Answer

iFLY gift vouchers and digital gift cards do not expire, have no fees and are redeemable at iflyworld.com and your iFLY location. Just present your gift voucher to any salesperson at the time of redemption. Gift vouchers may not be returned or redeemed for cash, except where required by law. If lost, stolen or damaged, vouchers can be replaced for the remaining value with satisfactory proof of purchase. To verify the remaining balance, click here.

Question 30

How do I access my photographs?

Accepted Answer

During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase in a number of formats (digital downloads, 6 x 8 prints and more). You can also access your purchased photos online for up to 3 months following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best. You can also share your photos on Facebook. Find photographs from your flight session.

Question 31

What about a really large group?

Accepted Answer

Yes! We fly groups of 50 to 100 people or more. Enjoy special perks and pricing when you bring your family reunion, staff, association or other large group to iFLY. We’ll help you with all the details, from planning to catering. Contact your local iFLY to get started. Please note that there is no maximum group size – the more, the merrier.

Question 32

Can I add more children to my birthday party package?

Accepted Answer

Of course! Birthday parties at iFLY are unforgettable experiences, and we’ll do everything we can to get all your child’s friends airborne! Please call your local iFLY to arrange the party your child will remember forever.

Question 33

How do I redeem my gift voucher(s)?

Accepted Answer

ALL vouchers are designed to be redeemed using our online reservation system. Redeem your voucher quickly and easily online by clicking here.

Question 34

Can I complete my waiver online?

Accepted Answer

Yes, please reference the waiver link in your confirmation email.

Question 35

What is included with my flight?

Accepted Answer

iFLY offers various packages but each First-Time Flyer package includes your training session, use of all the flight gear, your flight time in the tunnel, hands on personal assistance from your instructor and a personalized flight certificate.

Question 36

Do I need to make a reservation?

Accepted Answer

We suggest that you make a flight reservation in advance. Due to the popularity of indoor skydiving, some sessions sell out well in advance.

Question 37

How do I book?

Accepted Answer

To book a flight, please click here to go through our easy booking engine or you can call to reserve at your local tunnel. To find a tunnel near you, please click here.

Question 38

How much does it cost?

Accepted Answer

The cost of an iFLY flight package typically starts at $84.99 which includes two flights for one person. iFLY offers a number of other flight packages to choose from that vary in price based upon the number of flyers, location, day of the week, whether you have flown before and how much time you fly. Find the right flight package for you by using our flight booking tool.

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