Last Updated: 6/27/2016

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

Privacy Policy

This Privacy Policy explains how iFLY may collect, use, disclose, and secure information we obtain through the “Website,” which includes and any other online websites and services we provide.  The terms “iFLY,” “we,” and “us” include SkyGroup Investments, LLC d/b/a iFLY and our affiliates and subsidiaries.  This Privacy Policy is incorporated by reference into the iFLY Terms and Conditions.  Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.

The Website Collects Your Information

We collect information when you:

  • register for an account;
  • make purchases on the Website;
  • complete a waiver form;
  • use the Website; and
  • communicate with us.

We and our partners also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Website.

Registration.  When you create an account on the Website, we will ask you to provide your name, password, and email address.

Purchases.  You may use the Website to make purchases, such as to book a flight, buy a flight voucher, or obtain access to photographs and videos.  To complete purchases, we will ask you for your name, billing address, email address, telephone number, and payment information, such credit card information.

Waiver Form.  You may be able to complete a waiver form on the Website.  The Website may ask you to submit your name, date of birth, address, telephone number, email address, gender, and health-related information.  You may also be asked to provide information about any minors who will fly, such as their name, date of birth, gender, and health-related information.

Using the Website.  We collect information you provide through the Website and through our service provider’s websites.  For example, when you submit ratings and reviews using our Website or through our service provider’s website, we will collect the information you provide in such submissions.

Communicate with Us.  We collect information you provide through your communications with our customer-support team or through other communications with us, including through social media.

Automatic Data Collection: Cookies and Related Technologies.  When you visit our Website or open our emails, we and our third-party partners, such as advertising networks, social media widgets, and analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs. The information collected in this manner includes IP address, general location based on IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Website. We may link this data to your profile.  Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps.  When they provide such services, they are governed by their own privacy policies.  You may be able to change browser settings to block and delete cookies when you access the Website through a web browser.  However, if you do that, the Website may not work properly.  We may use Google Analytics to collect and process certain website usage data. To learn more about Google Analytics and how to opt out of this collection, please visit

By using the Website, you are authorizing us to gather, parse, and retain data related to the provision of the Website.  We may retain such information indefinitely.

How IFLY Uses Your Information

We use information to:

  • facilitate and improve our services; and
  • communicate with you, including for marketing purposes.

Internal and Service-Related Usage.  We use information for internal and service-related purposes, such as to allow you to book flights and buy vouchers.  We may use and retain any data we collect to provide and improve any of our services.

Communications and Marketing.  We may send email to the email address you provide to us to for marketing, informational, and operational purposes, such as customer service, system maintenance, and other Website-related purposes.  You may opt out of email marketing by using the unsubscribe link in a marketing email.  We may use information to show you personalized online advertising on the Website or on other websites.  Please see our Online Ad Choices policy for more information.

Aggregate Data.  We may anonymize or aggregate data collected through the Website and use and disclose it for any purpose.

iFLY May Disclose Your Information

We may share your information:

  • with our third-party vendors and service providers;
  • with other users of the Website;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share personal information (as defined by California Civil Code § 1798.83) about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We Use Vendors and Service Providers.  We may share any information we receive with vendors and service providers we use to help us provide the Website.  For example, we will provide information to payment processors as part of financial transactions.

Ratings and Reviews.  We may display your ratings and feedback on the Website along with information about you, such as your name, city, and state.

Photographs, Videos, and Live Streams.  We may post photographs, videos, and live streams of your flights.

Marketing.  We do not rent, sell, or share personal information (as defined by California Civil Code § 1798.83) about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.  We may allow access to data collected by the Website to enable the delivery of personalized online advertising on the Website or on other websites or online services, or to send you information we think may be useful or relevant to you.  Please see our Personalized Ads policy for more information.

Legal and Similar Disclosures.  We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers.  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of iFLY assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

With Your Permission.  We may also disclose your information with your permission.


We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.  Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.  We do not accept liability for unintentional disclosure.

Children’s Privacy

We do not knowingly collect information from children under 13.  We will take steps to delete it if we learn we have collected it.

We permit adults to submit information about children on the Website, such as on the waiver form.  However, we do not knowingly collect, maintain, or use personal information, as defined by COPPA, that children under 13 years of age submitted to us, and no part of the Website is directed to children under the age of 13.  If you learn that your child has provided us with such personal information without your consent, you may alert us at  If we learn that we have collected any such personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

International users

By using the Website, you will transfer data to the United States.

If you are visiting from the European Union or other regions with laws governing data collection and use, you agree to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.


If you would like to update or correct any information that you have provided to us through your use of the Website or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to


We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy.  We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted.

New Uses of Personally Identifiable Information.  From time to time, we may desire to use information for uses not previously disclosed in our Privacy Policy.  If our practices change regarding previously collected personally identifiable information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

Contact Information:
6034 West Courtyard Drive, Suite 135
Austin, TX 78730