Rescheduling & Refund Policy

If you need to reschedule or cancel your flight reservation, the details below explain what’s eligible and when.

Looking for merchandise/gift card returns or refunds? See Refunds and Returns for Purchases on our Policies page.

Most common situations (quick summary)

• 1–5 flyers: Contact iFLY at least 48 hours before your reservation time to reschedule or request a refund.
• Less than 48 hours’ notice: Reservations are non-refundable and cannot be rescheduled to a different date or time.
• Arrival: We recommend arriving 10 minutes prior to your reservation time. Your experience begins promptly; late arrivals may not be able to fly and may not be eligible for a refund.

Why this policy exists

iFLY’s reservation system functions similarly to that of an airline. When you reserve a time, we secure that spot for the designated individual, preventing its availability to other guests.

Small groups & single flyers (1–5 flyers)

To reschedule or request a refund:

• Guests must contact iFLY at least 48 hours before the reservation time.
• Without 48 hours’ notice, reservations are non-refundable and cannot be rescheduled to a different date or time.
• Customers with repeated cancellations or no-shows may lose flight privileges.
• iFLY cannot be held responsible for missed reservations due to extenuating circumstances (transportation, weather, or any reason outside iFLY’s control), or for related expenses.
• We recommend arriving 10 minutes prior to your reservation time. Participants who arrive at, or late for, their reservation time may not be able to fly at their scheduled time and may not be eligible for a refund.

Groups and Events (6+ flyers)

The 48-hour policy applies only to reservations of 5 or fewer flyers. For 6 or more flyers:

• Reservation requests may require a deposit to book.
• The remaining balance must be paid no later than 7 days prior to the event.
• Reservations canceled more than 7 days before the event date are eligible for a refund.
• Cancellations made within 7 days of the event will forfeit all payments made and are not eligible for a refund.
• iFLY cannot be held responsible for missed reservations due to extenuating circumstances (transportation, weather, or any reason outside iFLY’s control), or for related expenses.

Camps and Large Block Reservations (experienced flyers / tunnel time)

The 48-hour policy applies only to experienced flyer block reservations of less than 2 hours. For reservations with 2 or more hours reserved, or consecutive reservations over a month or more, cancellations must be made 7 days in advance of the first flight to receive a refund.

Additional camp and block reservation guidance:

• Camp coaches should provide the final camp schedule to the tunnel coordinator one week before the camp begins.
• Coaches are responsible for their booked time. If a student cancels outside the cancellation window, the coach will not receive a refund.
• Coaches should share the cancellation policy with students at the time of booking.
• Reservations rescheduled within 7 days of the original reservation date are no longer eligible for a refund.
• Customers with repeated cancellations or no-shows may lose flight privileges.
• iFLY cannot be held responsible for missed reservations due to extenuating circumstances outside iFLY’s control, or for related expenses.

Need help?

If you’re not sure which policy applies to your reservation, contact your local iFLY tunnel for assistance.