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iFLY Policies

This page explains key policies for the iFLY experience (indoor skydiving/bodyflight) and related purchases. Policies may vary by location and are subject to change.

Quick policy highlights

  • Minimum age: 3+ (no upper age limit)
  • Weight guidelines: 260–300 lbs may require evaluation at check-in; over 300 lbs cannot fly
  • Not permitted to fly: pregnant guests; guests with hard casts or hard prosthetics that cannot be removed
  • Waiver required: all flyers must complete a waiver; parent/guardian signs for flyers under 18
  • Arrival: we recommend arriving 10 minutes early
  • Rescheduling/refunds: most reservations require 48 hours’ notice (see Refund Policy)

Related pages:

Who can fly

Age

Flyers may be as young as three (3) years of age. There is no upper age limit.

Health and safety

All flyers must be in good health and physical condition. You should not fly if you have a current or prior head, neck, back, or shoulder injury, heart condition, or any other condition that may impede your ability to take part in physical activity or increase the risk of injury.

Weight guidelines and other restrictions

To provide a safe experience for flyers and instructors:

  • iFLY may not be able to accommodate any flyer who weighs over two hundred sixty (260) pounds; additional evaluation by an iFLY staff member upon check-in will be required to determine whether the flyer can be accommodated.
  • You cannot fly if your weight exceeds three hundred (300) pounds, you are pregnant, or have hard casts or hard prosthetics that cannot be removed.
  • High flights (ability to fly higher and faster with an instructor) are available to add to the flight experience for flyers who weigh two hundred sixty (260) pounds or less and may not be available to guests with other flight restrictions.
  • Children under eighteen (18) years of age need to have a parent or guardian sign their Waiver (defined below).
  • Management reserves the right to refuse service to anyone at any time. Additional restrictions may apply.

Waiver Required

Quick answer: Every flyer must complete a waiver before flying. Flyers under 18 must have a parent or legal guardian sign. If you do not complete the waiver, you cannot participate and purchases are non-refundable.

All interested flyers, or their parent or legal guardian (as applicable), must complete a legal contract with iFLY in order to fly (“Waiver”). This Waiver ensures all flyers understand the nature of the sport of body flight, and the risks involved. All information obtained through the Waiver is used solely for this purpose and will not be shared by iFLY with any third party, except where authorized by the flyer or their parent or legal guardian (as applicable), or otherwise in accordance with our Privacy Policy. Customers who are concerned about supplying such information for any reason should discuss this with iFLY prior to making any purchase or reservation. Refusal to complete the Waiver will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable.

Reservations, arrival, and late arrivals

Arrival time

You must arrive on time for your scheduled reservation. We recommend that you arrive 10 minutes early to your reservation start time.

Late arrivals

Your experience may be scheduled with other flyers and will begin promptly at the scheduled reservation time. Participants who arrive late to their reservation time may not be able to fly and may not be eligible for a refund.

What you’re responsible for at check-in

In order to fly, the customer is responsible for arriving on time to check in and must:

  • arrive in appropriate physical condition
  • arrive unimpaired
  • arrive in appropriate clothing, including properly fitting lace-up athletic shoes and clothing that can fit below a jump suit
  • provide a valid government-issued identification card or passport
  • complete a Waiver and preflight video
  • be aware that schedules rarely permit rebooking of missed appointments

Flight Time

All flight time must be used during the session for which it was reserved. Flight time cannot be saved or carried over for a future visit.

Rescheduling and refunds (summary)

iFLY’s reservation system functions similarly to that of an airline. Upon making a reservation, we secure the spot for the designated individual, preventing its availability to other paying guests.

Most reservations (1–5 flyers): guests must contact iFLY at least 48 hours before the reservation time in order to reschedule or request a refund.

Groups/events and camps: reservations for 6+ flyers, camps, and large blocks may have different deposit/payment/cancellation requirements.

Full details: Please review our Rescheduling & Refund Policy.

Unexpected maintenance

We do our best to ensure all reservations are honored. However, iFLY is a mechanical device that may occasionally require unexpected maintenance. Reservations cancelled by iFLY may be refunded or rescheduled based on availability and customer preference. Rescheduling of Tunnel Time cancelled by iFLY may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule. iFLY will make every effort to reschedule under the same terms wherever possible.

Personal items and use of lockers

Quick answer: Empty pockets and remove loose items (including jewelry) before flying. Lockers may be available, but iFLY is not responsible for lost or stolen items. Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including any and all jewelry, bags, wallets, coins, papers, tissues; in short, nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear. For the convenience of our customers, iFLY provides lockers in which personal items can be stored. iFLY will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions.

Flight Time vs. Tunnel Time

Definitions

Customers may fly for the amount of time indicated for the particular activity purchased, which includes the time it takes to walk between the staging area and flight chamber before and after flight (“Flight Time”). “Block Time,” “Experienced Flyer,” and “Skydiver” time are called “Tunnel Time.” Tunnel Time begins when the doors close and ends when the doors open.

System start-up, shutdown, and flyer transition time will reduce the amount of useable Flight Time. Use and sharing of Tunnel Time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximize the useable Flight Time but is not responsible for any unusable time.

Tunnel Time disputes (must be submitted in writing)

Any Disputes regarding the amount of Tunnel Time delivered must be made in writing, and iFLY will make every effort to review complaints using the video recording system. Regarding such Disputes submitted in writing by customer to iFLY:

  • If iFLY deems it valid, it will compensate the purchasers/and or flyers by with additional Tunnel Time and/or a partial refund at its sole discretion; a complaint is considered valid if Tunnel Time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording;
  • If iFLY deems it invalid, the party who submitted it will be responsible for an administrative review fee.

Accuracy of pricing and online bookings

We do our best to provide accurate pricing information in our advertisements, web site, quotes, and online booking system; however, we disclaim responsibility for any errors included therein. All sales are subject to current pricing and review by management.

Holiday blackout periods (select gift packages)

Some gift packages may not be valid during certain annual holiday timeframes (“blackout periods”). Any blackout periods and package restrictions are shown at checkout at the time of purchase.

Credit on Account (gift cards, certificates, passes)

Customer responsibility

It is the customer’s responsibility to retain all information related to “Credit on Account” (for example, Gift Certificates, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers, as applicable. Please treat these items as if they were cash. Lost Credit on Account, serial numbers, and/or certain other related information (as applicable) cannot be replaced or redeemed. Customer is advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations to avoid unauthorized use of their account. iFLY is not responsible for any unauthorized use of your account. Use of any of the information to book, change, or cancel any reservations by the customer or any other person is the responsibility of the customer.

No Credit on Account refunds

iFLY does not refund Credit on Account. Voided purchases, whether due to being lost in the mail, a cancelled sale, or an incomplete payment, have no value and will not be honored under any circumstances. Chargebacks, stopped checks, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s).

Shipping policy

All shipped orders will be sent via the United States Postal Service First Class Mail unless otherwise stated or selected during the order process. iFLY cannot be responsible for undelivered or delayed mail.

Refunds and Returns for Purchases

Quick answer: Flight time, account credits (including gift cards/certificates/passes), and digital recordings are generally nonrefundable. Unopened merchandise may be returned within 15 days (special orders excluded).

Purchases of Flight Time, Credit on Account, and digital recordings of flights are nonrefundable unless otherwise specified at checkout. Unopened merchandise in new condition may be returned for a refund within fifteen (15) days of purchase. Special order items are nonrefundable. Credit/debit card purchases are refunded to the same card. Cash purchases are refunded by check via U.S. mail sent within fifteen (15) days of the return. ** Flights & Bites Package Terms**

Flights & Bites sales are final and nonrefundable. At our sole discretion, we may allow rescheduling of the flight portion of the package (subject to availability) or issue a non-transferable credit for the value of the flight portion of the package. Any such accommodation does not constitute a waiver of this policy.

This package includes a third-party restaurant gift card, which is nonrefundable, may not be exchanged for cash or credit (except where required by law), and cannot be replaced if lost, stolen, or damaged.

Note: Reservation cancellations and rescheduling are covered separately in our Rescheduling & Refund Policy.